returns & exchanges
At CAPZO, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
1. Who’s Eligible
Timeframe: Requests must be made within 7 days of delivery.
Condition: Items must be unworn, unused, with all original tags attached, and returned in their original packaging.
Proof of Purchase: Include your order number or packing slip to help us process your request swiftly.
2. Change‑of‑Mind Returns & Exchanges
If you simply change your mind, whether the color isn’t right or the fit isn’t perfect—you’re welcome to return or exchange your cap under these terms:
Customer-Paid Shipping: You are responsible for all return shipping costs from your location back to our warehouse.
Free Replacement Shipping: Once we receive and inspect your returned cap, we’ll ship your exchange item to you at no extra charge.
How It Works:
Email support@capzostore.com with your order number, cap name/SKU, and whether you’d like a refund or an exchange, along with your preferred cap
We’ll reply within 1–2 business days with our return address and packing guidelines.
Ship your cap back; after inspection, we’ll process your refund or send your replacement.
3. Defective or Damaged Goods
If your cap arrives with a manufacturing defect, such as loose threads, fabric fuzz, misprinted embroidery, or damage in transit—Capzo takes full responsibility:
Prepaid Return Label: Email support@capzostore.com within 7 days of delivery with photos and a description of the issue, and we’ll send you a prepaid label.
Replacement or Refund: Upon receipt and inspection, we’ll promptly send a flawless replacement or issue a full refund, at your choice.
4. Refund Processing
Inspection & Approval: After we receive your return, our Quality Team checks that it meets our return criteria.
Timing: Approved refunds are issued to your original payment method within 5–7 business days of inspection.
Notification: You’ll receive an email once your refund has been processed.
Missing Refund? First check with your bank or card issuer. If you still haven’t received it after 7 business days, email us at support@capzostore.com and we’ll investigate right away.
5. Exchanges
Size or Color Swap: Exchange an eligible cap for a different size or color—just follow the Change‑of‑Mind process above. (See Clause 2)
Defective/Damaged Swaps: For manufacturing defects or transit damage, follow the Defective or Damaged Goods process; your replacement ships free. (See Clause 3)
6. Non‑Returnable Items
Products marked as Final Sale
Complimentary items received as part of a promotion or offer
Purchases made using coupon codes or vouchers, as these are non-refundable by nature
7. Need Help?
Our Customer Care team is here for you:
Email: support@capzostore.com
Phone: +92 346 1823730
Response Time: We reply to all inquiries within 48 hours on business days.
Thank you for choosing Capzo. We stand behind our craftsmanship and want every cap to feel like it was designed just for you. Shop confidently and wear your Capzo with pride.